Frequently Asked Questions
Everything you need to know about shopping our unique finds.
Where do your products come from?
Our inventory consists of items from unclaimed luggage and cargo that airlines and other transportation companies were unable to reunite with their owners after an extensive 90-day search.
How do you ensure the quality and authenticity of items?
Every item undergoes a rigorous multi-step process where it is cleaned, inspected, and authenticated by our team of experts before being listed for sale.
What is your return policy?
Due to the unique, one-of-a-kind nature of our inventory, all sales are final. We provide detailed descriptions and high-resolution photos to help you make informed purchasing decisions.
How much does shipping cost?
Shipping rates are calculated at checkout based on the weight of the items and your delivery location. We offer standard and expedited shipping options across the continental United States.
Are the clothes cleaned before being sold?
Yes, all apparel undergoes professional laundering or dry cleaning. We pride ourselves on maintaining the highest standards of cleanliness for all pre-owned goods.
Do you restock items that have sold out?
Because our inventory is sourced from individual unclaimed bags, most items are unique. Once an item is sold, it is unlikely we will have the exact same item in stock again.